Rules & Regulations
Any quote provided by Best Movers Falls Church LLC (“BMFC”) is an estimate generated using the information provided by a customer via the website at www.bbestmovers.com, by email, and/or the phone, as well as our substantial experience. Most of the moves are within the estimated time. However, in some cases a move may take longer, sometimes much longer. It depends on a customer’s belongings, how well they were packed in boxes, how long the walks are, how many stairs there are, how close parking is, etc, and how accurate the client was in furnishing this key information to us in time for the estimate. Traffic and weather and other things that are out of our control can add to the estimated time.
2. When our crew arrives for a move, they assess the situation and let the client know if they see the move taking significantly longer than predicted due to more items than listed in the inventory, elevators that were not reserved or broken, long walks, additional stops with more items that were left out of the initial information. If so, in order to maintain BMFC’s moving schedule for the day, we reserve the right to send in additional manpower if there is a second appointment that is being impacted by the misrepresentation of the information. In case that your relocation is being impacted, you have a right to request additional movers/trucks to be provided and we will provide them for an additional fee upon availability.
If it is not possible to finish the move in the time allocated and manpower available to us, BMFC reserves the right to attend to other obligations in our schedule before returning to complete the job.
3. Cancellation / Rescheduling Fee
We wish we didn’t have to, but when clients cancel on short notice it can be difficult to find a replacement move for our crews. If the client cancels or reschedules INSIDE of 48 hours there is a base fee (2 labor hours plus service fee) for hourly rate appointments and a $500-$5000 fee for flat rate appointments. Therefore, please try to do make a reservation when you are certain of the moving situation, check if your buildings allow moving at the reserved time slot with us and the elevator is available + RESERVED for you (if applicable). Fees do not apply if the rescheduling is due emergency/national security, God’s act events.
The client is responsible for obtaining safe and legal parking for the moving truck and movers. Not reserving parking can add greatly to the walking distance necessary for a move and thus the time and cost. Any tickets or fines incurred during your move due to a lack of reserved or available parking will be added to the bill.
5. We will not process damage claims until payment has been received in full. We also will not process damage claims in the case of a credit card chargeback.
BMFC will not move anyone with bedbugs. If we discover you have bedbugs, we reserve the right to exit the move immediately, even if unfinished, and charge for our time (2-hour minimum). If our blankets, equipment, or trucks were exposed to the infestation, we will bill you for the cost of decontamination/fumigation. We don’t mean to be harsh, but bedbugs are an existential risk to our entire business.
7. Dangerous situations
Safety is paramount when moving. Our workers are not allowed to work in unsafe situations like un-floored attics, on narrow or rickety fire escapes, on roofs, or in any situation where footing feels compromised or that feels generally unsafe in their experienced judgment.
8. Our movers may agree to riskier than normal maneuvers in some circumstances, but this is completely at their discretion, and BMFC is not responsible for any damage that may result, and we will ask you to sign a waiver to this effect.
9. Freezers/refrigerators, waterbeds, and aquariums must be emptied and drained by the client prior to the move.
Our movers are extremely experienced and good at what they do, and exceptionally careful with our clients’ possessions. However, in this industry, damage will happen from time to time. If damage is caused by our service, BMFC reserves the right to repair, compensate for, or replace the damaged items in question.
11. Any damage claims must be submitted in writing to BMFC through the “Claims Form” at www.bbestmovers.com within 48 hours of your move. We cannot process a claim unless payment has been made in full upon the completion of the move.
12. Compensation for lost or damaged items
BMFC liability for lost or damaged items is limited to $0.60 per pound per article. However, light scratches, scuffs, nicks, dirt, and other light damages are not covered. More severe damage is looked at by all parties involved and assessed before a decision is made.
13. Simulated Wood Furniture
Simulated wood furniture includes particle board furniture, pressed wood furniture etc. IKEA furniture is the most popular example of this kind of furniture. To ensure safe delivery of your simulated wood furniture, we recommend that you disassemble it before moving, thereby allowing BMFC to move the flat-packed pieces. If you choose not to disassemble beforehand, we will do our absolute best to move your furniture carefully, however, we cannot be held responsible for any damage that may occur.
14. Exceptionally Large or Heavy Items
As stated on our quote form, client is responsible for informing us if they possess exceptionally large or heavy items; therefore, BMFC can be prepared with the necessary equipment and adequate “manpower”. In such a case, BSM reserves the right to send additional workers to assist with the item at reasonable rates. If movers feel the exceptionally large or heavy item may cause damage in being moved, they will notify client of this possibility. If customer agrees, BMFC will be as careful as possible, but is not responsible if any damage does occur to that item or walls, door frames, and the like. If customer does not agree, BMFC will not move that item.
15. Improperly Packed Items
Improperly packed items include items that are loaded into a box without any padding (such as packing peanuts, bubble wrap, and packing paper/newspaper), items loaded into a box that is then not properly sealed, items loading into a low-quality or compromised box, and items are not packed into a box at all. BMFC workers are very careful with all client possessions, including improperly packed items, but please be aware that this does increase the risk of damage, and that in the case of this possible outcome, we cannot be held responsible for damage.
16. Tight Spaces
If an item being moved is larger compared to a hallway, doorway, stairs, elevators or similar it is being moved through, BMFC will notify customer that damage may result. If customer agrees, BMFC will be as careful as possible, but is not responsible if any damage does occur to that item or walls, door frames, and the like. If customer does not agree, BMFC will not move that item.
17. Lost Items
In order to save the client time and money, we do not typically take an inventory of items to be moved. If you would like us to, please let us know beforehand and we will try to accommodate. However, please be aware this may not be possible per our schedule, and if it is, it will take extra and time and therefore cost the client extra money. Because we do not typically take inventory, it is the responsibility of the client, to make sure no items are left behind, forgotten, misplaced, or lost during the move, and BMFC cannot be held responsible.
18. Electronics and Mechanical Items
All reasonable precautions will be taken by our moving crew to assure electronic and mechanical items and equipment are transported in good working order. However, because of the inherent sensitivity of these types of items, we cannot be held responsible for the failure of such items to perform after being moved, unless there is visible physical damage clearly and specifically caused by our handling. Items covered by this limitation include, but are not limited to, televisions, stereos, computers, hard drives and other digital and analog storage mediums and devices, washers, dryers, other household appliances, antique clocks, etc.
19. Floors, Walls, and Doors
Because we are moving furniture and other large items, it is always possible, though not common, for floors or walls to sustain damage. BMFC insurance does not cover any scratches, nicks, scuffs and similar. In the rare occasions where more serious damage occurs, BMFC is limited to $100 liability per residence where such damage has occurred. Additionally, although our movers will be careful not to soil floors and carpets with their shoes during a move and BSM has not received any customer complaints that this has taken place, it is a possibility. Since employee regulations do not permit our movers to remove their shoes during a move, we cannot be held responsible if floors or carpets are soiled during a move.
20. Marble, Granite, and Other Stone Items
Stone materials can have hairline cracks and unseen weaknesses that may make it impossible to prevent damage from occurring while being moved, no matter how delicately. Given this inherent risk, BSM cannot be held responsible for any damage that may occur to stone items at any point during your move.
21. “Customer Carry”
BMFC assumes no liability or responsibility for any items or cargo placed in the client’s own vehicle or in a rental vehicle. We can pack and secure a load in client’s rental truck or Pod, but once it leaves our control, if we are not driving, we can no longer be responsible for the load.
22. Plants and Pets
BSM shall not be responsible in any way for plants or pets.
23. Removing shoes inside the property
Our employees are NOT allowed to work without shoes or in booties for safety purposes and will not be removing shoes at any point during the move. Furniture items are heavy and bulky, floors are slippery and we cannot take any risk for them hurting themselves. You are welcome to provide your own carpet/floor protection for the crew to work on or purchase it from us; blanket floor covering can be provided for free.