Q&A

Is your company licensed and insured?

Yes, we are fully licensed under the Department of Transportation (DOT# 2911534) and Federal Motor Carrier Safety Administration (MC# 980982-C). We are insured with general liability, cargo, auto, and workers compensation policies. If your building requires adding them to our insurance policy as an “Additional Insured”, please let us know in advance and we will be happy to provide it. Most buildings do not require this.

Do you have minimum hours for moving?

Yes, we have a two-hour minimum. This allows us to take on a certain number of moves each day and do them carefully and efficiently and this also helps the movers earn a living wage.

Do I need to pay a deposit fee before making a reservation?

Beginning January 1, 2018, every moving contract will require a deposit fee to secure a reservation with Best Movers.

Local distance

In order to secure a moving contract, Best Movers requires a $100 deposit fee for any local move. This deposit fee is refundable when cancelation is made 48 hours before the scheduled moving date. Any cancelation made after the 48 hour period is NO longer available for a refund. Deposits for reservations made within a 48-hour time-frame are non-refundable.

Flat rate and Long distance

To reserve a flat rate or long distance move, Best Movers requires a 20% pre-payment of the total moving cost. This deposit fee is refundable when cancellation is made 48 hours before the scheduled moving date. Any cancellation made after the 48 hour period is NO longer available for a refund.

What is your pricing structure?

We charge based on a flat hourly rate. Each additional hour is prorated in 15 minute increments after the two-hour minimum to assure maximum cost effectiveness. To get an estimate for the hourly rate, please fill out a free estimate form. For long distances and larger homes/apartments (2 bedrooms+) we offer a free in-person estimate for a flat rate. Please contact us to schedule your free estimate.

What types of payments do you accept?

We accept checks, credit cards (no AMEX), cash, money order, cashier’s check. Payment is due at the completion of your move.

How many hours should I expect my job to take?

Based on experience, you may expect on average the following hours for regularly furnished spaces:

  ➤   One bedroom apartment 3-5 hours (2 men crew and a 16 FT truck)

  ➤   Two bedroom apartment 5-7 hours (3 men crew and a 21 FT truck)

  ➤   Three bedroom apartment 7-10 hours (4 men crew and a 24 FT truck)

  ➤   Two-bedroom TH/SFH 7-10 hours (4 men crew and a 24 FT truck)

  ➤   Three bedroom TH/SFH 8-11 hours (4 men crew and a 24 FT Truck)

  ➤   Four bedroom+ TH/SFH 10+ hours (TBD)

However, PLEASE NOTE, some hours may vary depending on the client’s possessions, how well these possessions are packed up, the length of the walk from apartment to a truck, the number of stairs, and more.

How do you calculate the minimum time and any time beyond it?

Our clock starts when we arrive at a pickup location and stops when the job is completed. For any time beyond the minimum, we prorate in 15 minute increments.

Do you use temporary day laborers?

We only use full-time, well-experienced, and well-skilled employees.

Can the hourly estimate that I have received before the move change?

Our estimate and booking process involves a lot of specific questions to try to get these details as accurate as possible from the beginning. We always handle moves as efficiently as possible, but arriving on moving day to longer walks than anticipated, additional stairs, increased inventory or other challenges such as an unreserved parking space or elevator will add time to the move which can increase the total cost. But any time beyond the move minimum is always prorated in 15 minute increments, and there are no hidden fees for extras like walking distances, number of stairs or boxes.

Do I need to schedule packing of loose items and/or furniture prior to the move?

Packing services can be set up when you need our help packing your belongings into boxes. This typically includes items such as cookware, dishware, books, office supplies, clothes, shoes, linens and toiletries, and we would schedule this service on a day prior to your move. But if you just need help wrapping large or delicate items in order to have them transported safely, this is something that is included in our moving services and that your crew can handle on the moving day. We have plenty of moving pads and blankets, and also offer some optional materials to offer a little extra protection where you think it’s needed.

How is the furniture wrapped for loading into my own truck, a POD or a storage?

We take care of your belongings in preparation for loading into a container/POD/storage the same way we would for a move. However, please note that we will not use our blankets to wrap the furniture. These blankets are used for moving solely. Therefore, we highly recommend you getting moving blankets/pads for a crew to place extra protection over the shrink wrap. These supplies can be obtained at a Home Depot, Lowes, U-Haul and other stores.

Will the price change if I have my own truck?

The cost of moving will not change if you rent your own truck. Our crew can only drive in the company’s vehicles for safety purposes.

Can you move my piano?

Yes, we can help you move the piano.

  ➤   Upright piano – $300.

  ➤   Spinet – $400.

  ➤   Baby Grand Royal – $500.

Can you move my washer/dryer? Refrigerator?

Yes, we do move washer/dryer for a fee of $100. No charge is applied for moving single door refrigerators, however, there is a $100 fee for moving a double refrigerator.

Do you provide hoisting service?

No, we do not provide hoisting for safety and liability reasons.

Do you offer packing services?

Yes, we do offer packing services. If you need your boxes unpacked, please let us know in advance as this process may take a longer time.

Do I need to empty dressers before the move or can I leave my clothes inside?

We always recommend emptying out furniture such as dressers, armoires and filing cabinets. Most furniture pieces aren’t designed to be carried while full so it can damage the item. It also makes it easier and safer for the movers to handle, particularly on stairs. Sometimes pieces are able to be carried while full without incident, but generally, emptying furniture works out the best.

Do you offer trash removal services?

We do offer assistance with trash removal. There are two options for this. We can either assist you to bring all the unwanted furniture to the community dumpster at a pickup or a drop off location, or, we can take it to the public discharge facility (this option starts at a $150).

Do you disassemble furniture?

Yes, we will be happy to help you with this. Our professionals are trained and have years of experience in taking apart and putting furniture together.

Can you take the TV off the wall mount?

We are happy to help with taking TV off the wall mount, but please note, we do not mount TVs back; we leave it to the experts to avoid any damage to your property.

Is it possible to have two or more pickup/drop off locations?

Absolutely. All you need to do is indicate these locations when filling out the form.

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